All accounts include free migration assistance from your old provider. If you'd like to have our support team move your account, please contact us via support ticket (https://support.hawkhost.com) and use the 'Account Transfers' department. You will be provided with a form asking for your domain name / IP, username, password, and any special instructions.
Alternatively if you have a full backup (cPanel backup, for example) you can upload it to your account with us and our technicians can restore from there.
We post all scheduled maintenance on our server status page at https://hawkhoststatus.com. All emergency maintenance is also posted on our status pages. We highly recommend you bookmark this page and consult it anytime your site appears down or seems to be having issues.